Vonage Blog

Vonage Survey Finds That Calling Trumps Texting

According to a new survey conducted for Vonage by ORC International, a phone call is still the preferred form of communication for the majority of adults.

When asked what type of communication they use the most, 56 percent of adults said a phone call. Texting was a distant second at 25 percent. And, when relaying a special moment or important news, an overwhelming number of adults – 71 percent – said a phone call is their first choice of communication if they can’t meet in person. Surprisingly, although Millennials (18-34 year-olds) text more than they call, 67 percent stop texting and start calling when it comes to sharing special moments.

Surprised by our findings? Learn more interesting facts about people’s calling habits in the infographic below:

text vs call phone survey

Travelers Can Now Roam Free with Vonage Mobile

Many Americans have experienced the unfortunate and often unknown consequences of using their cell phone while traveling abroad: returning home to a bill for hefty international cellular roaming charges. In fact, fifty percent of global international travelers don’t even use voice services1 for fear of high roaming costs. To address this issue, Vonage introduced ReachMe Roaming™, a patented feature of its Vonage Mobile App® that allows U.S. travelers to receive free2 incoming calls to their existing cell phone numbers when connected to Wi-Fi anywhere in the world.

With ReachMe Roaming, family, friends and business associates simply call a traveler’s cell number to connect. Unlike other roaming solutions, there is no need to remember additional access numbers or provide a new phone number. U.S. customers can also make free calls back to the U.S., allowing them to enjoy seamless, two-way communication at no cost while traveling abroad, making the app a must-pack item for international travel.

How it Works

The feature is easy to turn on when traveling. Users simply select “ReachMe Roaming” from the app’s settings to activate the service. U.S. travelers can use the feature for free in any country where a Wi-Fi connection is available.

When someone calls the traveler’s cell phone number, Vonage Mobile seamlessly delivers the call in the app. If the app user is unavailable or outside a Wi-Fi area, missed calls go directly to Vonage Mobile voicemail where the caller can leave audio or video voicemails that are delivered once the user is back on Wi-Fi. The ReachMe Roaming feature can also be used over 3G/4G; however, data charges from the carrier may apply.

ReachMe Roaming is currently available in the U.S. for Android™ users who have service with GSM carriers3. The Company is exploring expanding this service to additional carriers, countries and operating systems. Current app users who qualify simply update their Vonage Mobile App to utilize the feature; new users can download the app directly from Google Play or from the Vonage Mobile website, www.vonagemobile.com.

1 Source: Syniverse and Informa Telecoms & Media 2012
2 Vonage is offering the ReachMe Roaming feature for free for a limited time.
3 Currently available to Android users who have AT&T® and T-Mobile® service


Six Reasons Not to Cut the Cord on Your Home Phone

Did you know that the first telephone call happened 138 years ago?  On March 10, 1876, Alexander Graham Bell picked up his latest invention, the “Electrical Speech Machine,” and stated, “Mr Watson, come here. I want to see you.”  And the rest was history.

The home phone and people’s attitude about it have come a long way since then. According to a recent Pew Research Center survey1, more than 90 percent of U.S. adults now own cell phones, and for many of them it’s their only phone.  But poor cellular coverage and dead zones in the home are reason enough for 1 in 9 people to be extremely dissatisfied with in-home cellular service2, and just two reasons why people should consider hanging on to their home phones. Need a few more? See below:

telephone infographic


Vonage was founded on disrupting the way people traditionally communicate by providing feature-rich, affordable communication solutions that offer flexibility, portability and ease-of-use.  As an alternative to traditional telecom companies, Vonage provides solutions for customers who want affordable calling both domestically and to destinations worldwide. Customers chose from the company’s low-cost calling plans that offer unlimited calling throughout the U.S. and to more than 60 countries at low, flat monthly rates. 

But Vonage has also changed with the times. The company’s Extensions® feature increases the flexibility and value of its service by enabling customers to extend their home calling plan to any phone, even mobiles, at no extra charge.  With the free mobile Extensions app for iPhone and Android, customers can utilize one-touch dialing from their smartphone’s existing address book, allowing them to call anytime, anywhere and from any phone they choose.  If a customer has a Vonage international calling plan, through the app, they can make international calls from their mobile phones without paying anything additional to their carriers for international calling. When used over Wi-Fi, this is completely fee.

And, just in case you need one more reason to keep your home phone, the Extensions App can make your cell phone work better! Domestic callers will also find the mobile Extensions app useful because it makes their cell phone work better in their homes. If there is a strong Wi-Fi connection and they have a smartphone, customers can make calls through the app and get better clarity and a stronger connection than if they dialed directly from their cell phone.

Today, the phone turns 138 years old.  And, today, Vonage remains a leader in communications, developing new and flexible ways for consumers to stay in touch and make that important connection.

Vonage Wins the People’s Choice Stevie® Award for Favorite Customer Service

vonage stevies award

The Company was also awarded the Silver Stevie Award for Customer Service Department of the Year.

Vonage won two prestigious awards in the telecommunications category at the 8th Annual International Stevie Awards for Sales & Customer Service Gala Banquet & Awards Ceremony. Vonage earned the 2014 People’s Choice Stevie® Award for Favorite Customer Service and the 2014 Silver Stevie® Award for Customer Service Department of the Year.

The Stevie Awards for Sales & Customer Service are the world’s top sales awards, contact center awards and customer service awards.  More than 260 executives around the world participated in the judging process for the 2014 awards, to determine the Finalists, followed by the Gold, Silver and Bronze Stevie Award placements. The awards were presented to honorees during a gala banquet on Friday, February 21 at the Bellagio in Las Vegas.

Approximately 430,000 votes were cast in the 2014 People’s Choice Stevie® Awards for Favorite Customer Service. The worldwide public vote was conducted between January 23 and February 14, 2014, with the highest number of votes deciding the winners in 11 industry categories.  Vonage was honored among other major companies including Constant Contact, Marriot Vacation Club International and Tata Motors Ltd. Read the press release for more information.

Read the full press release for more information.

Military Deployment – Helping Families Stay In Touch

Moving is a part of life for Military families.

Military families move 2.4 times more often than civilian families – every 2-3 years on average. While 82% use social media daily, spouses and service members place a higher value on speaking with each other than using social media to communicate.

That’s where Vonage World comes in, with unlimited1 calling to more than 60 countries, and free shipping to APO/FPO addresses.


To learn more about how Vonage helps military families keep in touch with loved ones, read the latest post at AMilitaryStory.com


¹Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used, and other factors. Subject to our Reasonable Use Policy and Terms of Service.

There’s One Constant in Military Life: Change

Military families are constantly on the move. It often seems that just when they are settling into their new home, they receive orders for a change of station. And with it comes a move to a new home, a new school, a new town, maybe even a new country. Anything that can help reduce the stress of military life – even a little – is a good thing.

One way that military families deployed OCONUS (Outside the Continental United States) deal with separation is by staying in touch with loved ones. But more times than not family and friends back in the States are reluctant to pick up the phone and call them. The burden is often on those overseas if they want to connect.

However, when military families order a Vonage calling plan, they get to choose a U.S. phone number that stays with them and remains the same no matter where they PCS (Permanent Change of Station) next. So regardless of where they are stationed, their friends and family in the U.S. can call their Vonage number for the price of a local call.

Vonage is a perfect match for the unique needs of military families. But don’t just take our word for it. Read carefully what Melissa at Marrying The Army says: “[i]t’s really important to us that we can stay in touch. Unfortunately, not all of our family enjoy social media and email as much as I do, so it’s awesome that they now have a way of reaching out to us without incurring international calling fees or spending unwanted time online.” (read more)

Or Adrianna at NextGen MilSpouse: “Perhaps one  of my favorite-all-time features of my Vonage service is that I can take my US telephone number anywhere I go, worldwide.  That means that even if we PCS overseas, Mom and Dad can just dial my stateside number and- voilà-they reach me wherever the Air Force sends us.  Mom and Dad aren’t required to have Vonage service to contact me.  Any calls they make will be treated as a US domestic call.  Pretty cool, right?” (read more)

Or Rheanna at Cammo Style Love: “It’s clear to me that most obvious benefit to a service like this would be most deployment situations and overseas PCS’s.  The ability to choose a local number to where a majority of your friends and family are and then keep said number no matter where you go and how many times you move is priceless.” (read more)

Or Kara at More Ramblings of a Marine Wife: “When you PCS, take your Vonage box with you and your number stays the same. The box can also be taken along on deployments. As long as you have an internet connection and a touch-tone phone, you are good.  This just gives you one less thing to worry about when PCS season rolls around.” (read more)

Click here to see how Vonage can help make military life just a little easier.