Extending the Benefit: Vonage® Extensions® App Keeps You Connected

man-shoveling-snow-sidewalkWith winter officially here, it’s more important than ever to have a way to stay connected to friends and family in the event of a major snow or ice storm. When the power goes out, people often turn to their mobile phones to stay connected. Unfortunately, this may mean that calls made to their home phone number are missed, and they may be unable to make calls using their home number. It may also require knowing the mobile numbers of those they want to reach.

Vonage’s patented Extensions App® takes the worry out of staying connected, enabling customers to seamlessly make and receive home phone calls via the app on two linked iPhone® or Android™ smartphones.

To take advantage of this added benefit, residential service customers simply download the Extensions app to their iPhone or Android smartphone. Once installed and activated, calls to a customer’s home number will ring on up to two mobile phones, and users can make and receive calls anywhere there is Wi-Fi or a 3G/4G connection. And, with Wi-Fi calling, customers can use Vonage service on mobiles in areas with poor cellular coverage, including their homes, regardless of which cellular carrier they use.

Take steps now to prepare for the upcoming winter weather. Vonage Customers login to your account to link your two smartphones or learn more about the Extensions App. Don’t have an iPhone or Android smartphone? Vonage residential customers can set up a Network Availability Number and have their Vonage calls forwarded to it in the event of a power or broadband outage.

Continuity in Business

Home phone users aren’t the only ones who need to stay connected no matter what Mother Nature throws their way. It is critical for businesses to stay connected in the event of a weather emergency as well. Vonage Business Solutions’ patent-pending Call Continuity service can be invaluable for maintaining connection with customers, suppliers and employees. Once configured, the service automatically detects a loss of phone connectivity – and immediately reroutes calls to a pre-specified cell phone or other backup number. And once Internet and/or power is restored, routing through your normal extension is automatically reinstated.

IMPORTANT: While Call Continuity can be vital in the event of an emergency, it must be configured in advance to take effect. Therefore, we strongly recommend customers take the easy steps to configure and activate the service immediately.

Complete instructions for configuring the service can be found on our Support Website, where customers may also access a short how-to video and Call Continuity Service Guide.

Extensions permits calling on two additional registered phones at the home calling plan rates. If you subscribe to plans with monthly minute allotments (for example, U.S. & Canada 400), all call minutes placed from both your home and registered Extensions phones will count toward your monthly minutes allotment. Extensions calls made from mobiles use airtime or data and may incur charges, depending on your mobile plan.